Integration Nightmare: Customer Reports Plugin Failure and Lack of Support from WeConnectCode
A business client recently expressed significant worries about customer support and service dependability after acquiring several licenses of the Odoo for Gravity Forms plugin created by WeConnectCode, and the situation underscores the increasing frustration felt by software purchasers when technical issues emerge and vendors do not deliver prompt help.
According to the client, the company purchased 25 licenses of the plugin through the vendor’s official website with the goal of integrating WordPress Gravity Forms with the Odoo ERP system as part of a professional workflow. Initially, the plugin appeared to function correctly and performed the intended synchronization tasks for approximately five days.
However, the situation changed abruptly when the system suddenly stopped working and began displaying a “License Not Valid” activation error, preventing the integration from continuing to operate. Since the failure occurred, the customer reports that the plugin has become completely unusable.
What has generated the greatest concern for the affected company is not only the technical issue itself but the complete lack of response from the vendor’s customer support channels. Over the past ten days, the client states that multiple attempts have been made to contact WeConnectCode through all available channels listed on the company’s website, including support forms and email requests.
Although several efforts have been made, the customer indicates that no reply has been obtained from either technical support or the commercial team.
The client also notes that communication options appear to be extremely limited. According to the company, WeConnectCode does not provide a visible telephone number, live chat service, or active social media channels where users could request assistance or escalate urgent issues. As a result, customers experiencing technical problems may find themselves without any immediate way to obtain support.
Additional concerns have emerged about the vendor’s website infrastructure, as the customer notes that the site has shown SSL certificate issues, which prompt security alerts in some browsers and occasionally hinder dependable access. These technical difficulties add another layer of complexity when trying to contact the vendor through the official website.
The affected company emphasizes that technical issues can occur with any software product, particularly with tools designed to integrate complex systems such as WordPress and ERP platforms. However, they stress that responsiveness and customer service are critical elements of professional software development and support.
When support channels fall quiet, customers are left without answers, unable to bring their systems back online and uncertain about the standing of their licenses or services.
The client is requesting that WeConnectCode promptly confirm the plugin license status, deliver the technical support needed to fix the activation issue, or issue an appropriate refund if restoring the software proves impossible.
The company expects the issue to be settled promptly and communication with the vendor to be restored, allowing the integration to return to regular operation.
